Frequently Asked Questions

Help! I am now a 255 year old woman & my weight is now 2000 pounds! (or similar)

Sadly, something has gone awry – yep, really!

The device will need to be formatted, reinstalled, updated and tested by our warranty team - please open a ticket, wait for us to respond to you, but the unit will need to come back to us.

 Last updated Mon, Jul 6 2015 14:32

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