Frequently Asked Questions

TICKR & RPM Sensors - issues with pairing?
Here are some helpful tips for troubleshooting Wahoo Sensors:


1. Ensure the replacement battery has at least 3.0 volts (where applicable) ... making sure also that the battery is a reputable brand!  Many cheaper batteries may start out at 3.0 volts, but lose their charge rapidly once they are in use.


2. Ensure the sensor is not connected to additional apps (or devices) - turn off all other nearby Bluetooth/ANT+ connected devices!


3. Ensure the firmware of the RPM is up to date https://support.wahoofitness.com/hc/en-us/articles/115000738464-Updating-Firmware-on-Wahoo-Sensors


Try resetting the Sensor - to do this:

a. Remove the battery
b. Flip the battery upside down and reinstall
c. Leave battery installed upside down for 3 seconds
d. Remove the battery and reinstall correctly
e. Place and put the battery cover back on (if the cover is not secured properly, this can cause rapid battery drain)


If you have tried all of the above and issues persist - please open a Support Ticket!  


 Last updated Fri, Mar 13 2015 09:39

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