Frequently Asked Questions

If your battery is taking a seemingly long time to charge, and this happens after a few months; i.e., it should only take about 3hrs to charge, and is now taking about 11 or 12 hrs … the fix is simple.

Set the device recording … and leave it on until the unit goes flat.  The device will get warm.

Remove the battery.

Let it go back to room temperature {about an hour}.

Plug it back in to the VIRB or the charging cradle … and you should now be back to a ~3hr charge [not getting warm].