Frequently Asked Questions

K-Edge International Warranty Policy

K-EDGE INTERNATIONAL WARRANTY POLICY

We guarantee K-EDGE Products to be free of manufacture defects, to the original purchaser, for the product’s Life-Time. This warranty does not cover normal wear, incorrect installation or over-torque, modification, and crashed products.

For all warranty inquiries or claims- Please contact the dealer from which you purchased the product. You must include your original proof of purchase when initiating your claim with the dealer from which the K-EDGE product was purchased.

All K-EDGE products must be returned to K-EDGE or to the authorized K-EDGE Distributor in the specific country for evaluation prior to warranty decisions being made. Dealers are not authorized to replace K-EDGE products without prior approval or evaluation by K-EDGE. Upon inspection and testing from our engineers to determine the situation, K-EDGE will choose to replace the product, repair the product, credit the account or return the product as is.

Warranty claims will only be accepted if the K-EDGE product has been used for its intended purpose. Any bicycle or component used for an unintended purpose will not be eligible for warranty protection.



 Last updated Fri, Jul 10 2015 14:41

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