Frequently Asked Questions

What is the Master Reset for my Vivosmart
Why Perform a Master Reset?

There are some occasions when performing a master reset can resolve certain issues, including:
  • Not functioning properly
  • Restoring the factory default settings
  • Bringing up language selection prompt if incorrect language text is showing
  • Unable to pair up accessories (e.g. heart rate monitor or cadence sensor)

By doing this reset, all user information and workout data may be erased. Workouts can be backed up to training programs like Garmin Connect.


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For the vivosmart, charging the device for 3 or more hours often "resets" it. However, you can "factory reset" your watch with the following procedure.

Instructions:
  1. Delete the Garmin Connect app from your phone.
  2. "Forget" the device in your phone's Bluetooth settings and disable Bluetooth on your phone, then reboot your phone.
  3. Clamp the VivoSmart into its charger, and plug it into your computer.
  4. Erase all files and directories on the VivoSmart when it comes up as a USB drive on your computer.
  5. Eject the VivoSmart USB device from your computer.
  6. Disconnect the VivoSmart from the charger
  7. Re-install Garmin Connect on your phone.
  8. Re-enable Bluetooth on your phone.
  9. Put your Vivosmart into "pairing mode" -- documented in your manual -- and re-pair your VivoSmart as below:
    1. Open Garmin Connect Mobile on your phone.
    2. Touch the Home Menu button
    3. Touch Devices
    4. Touch the “+” in the upper-right corner
    5. Touch Health and Fitness
    6. Touch vivosmart
    7. Follow the on-screen prompts to complete the pairing process


 Last updated Mon, Jul 6 2015 14:32

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