Frequently Asked Questions

What is the Master Reset for my Edge 500
Why Perform a Master Reset?

There are some occasions when performing a master reset can resolve certain issues, including:
  • Not receiving a satellite signal (see end of article)
  • Not functioning properly
  • Restoring the factory default settings
  • Bringing up language selection prompt if incorrect language text is showing
  • Unable to pair up accessories (e.g. heart rate monitor or cadence sensor)

By doing this reset, all user information, workout history, and satellite data may be erased. Workouts can be backed up to training programs like Garmin Connect.

Please Note
Due to recent software updates for Garmin fitness products, a master reset will not always delete activities - especially if there is a fault which has been caused by failing to delete old data. Activities will need to be removed from the History/Delete Menu, or via the 'Garmin' drive which appears on your PC or Mac when plugged in via USB.


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Instructions
1.Power device off
2.Press and hold Page/Menu, Start/Stop and Power simultaneously
3.Release buttons when the word "Garmin" disappears

After the Edge 500 is reset, it will walk through the initial setup. After completing this, leave the device outside with a clear view of the sky for a minimum of 20 minutes to acquire satellite data.

If the device is not receiving a satellite signal, perform an AutoLocate before performing a master reset.


 Last updated Mon, Jul 6 2015 14:32

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