Frequently Asked Questions

What is the Master Reset for my Fenix, Fenix2, Tactix, or D2
Why Perform a Master Reset?

There are some occasions when performing a master reset can resolve certain issues, including:
  • Not receiving a satellite signal
  • Not functioning properly
  • Restoring the factory default settings
  • Bringing up language selection prompt if incorrect language text is showing
  • Unable to pair up accessories (e.g. heart rate monitor or cadence sensor)


By doing this reset, all user information, workout history, and satellite data (see below) may be erased. Workouts can be backed up to training programs like Garmin Connect.

Please Note
Due to recent software updates for Garmin fitness products, a master reset will not always delete activities - especially if there is a fault which has been caused by failing to delete old data. Activities will need to be removed from the History/Delete Menu, or via the 'Garmin' drive which appears on your PC or Mac when plugged in via USB.


Fenix 1                                         Fenix 2

image               image               



Tactix                                                         D2
image                  image

Instructions
  1. Ensure watch is powered off
  2. Press and hold Down button
  3. Power on GPS while continuing to hold Down button {NOTE: Immediately release Power button once GPS powers on}
  4. Release Down button once "Clear all user settings?" message appears
  5. Select Yes

The reset on the device is successful if the device finishes powering up and goes to the setup wizard. Try the steps again if the setup wizard does not appear.

Leave the device outside with a clear view of the sky for a
minimum of 20 minutes to acquire satellite data once the reset and setup wizard are complete.   


 Last updated Mon, Jul 6 2015 14:32

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