Frequently Asked Questions

What is the Master Reset for my VIRB / Virb Elite ?
Why Perform a Master Reset?

There are some occasions when performing a master reset can resolve certain issues, including:
  • Not receiving a satellite signal
  • Not functioning properly
  • Restoring the factory default settings
  • Bringing up language selection prompt if incorrect language text is showing
  • Unable to pair up accessories (e.g. heart rate monitor or cadence sensor)

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  1. Ensure the device is powered off
  2. Press and hold Down – don’t let go until advised …
  3. Press and immediately release Power – be quick!
  4. Wait for the message "Erase all user data?"
  5. … Release Down
  6. Select Yes 
The device should now be reset to factory default settings, all user data will have been removed, and a wizard should appear asking for regular settings etc …. and the device should function as expected.

 Last updated Mon, Jul 6 2015 14:32

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