Frequently Asked Questions

Why Perform a Master Reset?

There are some occasions when performing a master reset can resolve certain issues, including:

• Not receiving a satellite signal
• Not functioning properly
• Restoring the factory default settings
• Bringing up language selection prompt if incorrect language text is showing
• Unable to pair up accessories (e.g. heart rate monitor or cadence sensor)

                   


Instructions:

1. Ensure the device is powered off
2. Press and hold Down – don’t let go until advised …
3. Press and immediately release Power – be quick!
4. Wait for the message "Erase all user data?"
5. … Release Down
6. Select Yes 

The device should now be reset to factory default settings, all user data will have been removed, and a wizard should appear asking for regular settings etc …. and the device should function as expected.