Frequently Asked Questions

What is the Master Reset for my Forerunner 920xt ?
Why Perform a Master Reset?

There are some occasions when performing a master reset can resolve certain issues, including:
  • Not receiving a satellite signal
  • Not functioning properly
  • Restoring the factory default settings
  • Bringing up language selection prompt if incorrect language text is showing
  • Unable to pair up accessories (e.g. heart rate monitor or cadence sensor)

By doing this reset, all user information, workout history, and satellite data may be erased. Workouts can be backed up to training programs like Garmin Connect.

Please Note
Due to recent software updates for Garmin fitness products, a master reset will not always delete activities - especially if there is a fault which has been caused by failing to delete old data. Activities will need to be removed from the History/Delete Menu, or via the 'Garmin' drive which appears on your PC or Mac when plugged in via USB.


If the device stops responding, you may need to reset it.  This does not erase any of your data or settings.

  1. Hold "power button" for 15 seconds. The device turns off.
  2. Hold "power button" for one second to turn on the device.

Clearing User Data
You can restore all of the device settings to the factory default values. This deletes all user-entered information, but it does not delete your history.

  1. Hold "power button".
  2. Select Yes to turn off the device.
  3. While holding "down button" hold "power button" to turn on the device.
  4. Select Yes.

Restoring All Default Settings (Master Reset)
You can reset all settings back to the factory default values. This WILL delete all user-entered information and activity history.
  1. Select "3 dot button" > Settings > System > Restore Defaults > Yes.

Viewing Device Information
You can view the unit ID, software version, GPS version, and software information.

  1. Select "3 dot button" > Settings > System > About.

 Last updated Mon, Jul 6 2015 14:32

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