Frequently Asked Questions
No PC Connectivity (i.e. my device won't connect to the PC, but has previously)
We have found that one or a combination of these fixes will work ...
Disconnect / Re-connect (aka Force Mass Storage Mode)
- Remove the USB cable from the PC, but keep it plugged into the device.
- With the device turned OFF, press and hold the Lap/Reset button
- Now, carefully plug into the pc ...
- When it begins to show up as normal at the PC (i.e. with an Autoplay window or as a USB disc drive) let go of the button [it can take 15 – 120 sec, and your finger may well get uncomfortable!].
- IF it doesn't show up, try a different USB port ...
Reinstall Drivers
- The updated {micro} USB Ant+ stick will sometimes not be installed correctly by Windows...
- Get the proper USB drivers for it here: http://www8.garmin.com/support/agree.jsp?id=591
If the device still fails to connect...
Attempt with a different USB port ... if it still fails, try a different computer; the USB drivers on your PC might need to be installed again; be patient.
Rubbing a drop of WD-40 on the device end of the USB cable and gently working the cable in and out a dozen or so times before plugging into the PC ... can not only help restore your connection, but also protects against corrosion of the USB port.
Last updated Mon, Jul 6 2015 14:32