Frequently Asked Questions

Random turning on / off ... and other weird issues
This is almost guaranteed to be caused by one of two things:

  1. Too much data  
  2. Old firmware

Removing activities - either manually or with a Master Reset - and then updating the firmware using Garmin WebUpdater (we no longer recommend Garmin Express), is the quickest way to resolve this issue

WARNING: Before doing a firmware update, ALWAYS charge overnight first regardless of your device saying it is already "100%"  –   failure to do this may result in bricking the device!

At all times, a firmware update will resolve a lot of issues.

Never send a device to us that hasn't been checked for this first; if it can be!

 Last updated Mon, Jul 6 2015 14:32

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