Frequently Asked Questions
No Speed, Cadence, or Heart Rate?
So, you've changed the battery, in your HR strap {or speed/cadence sensors} and still nothing?
Have you....
1. Un-paired the speed/cadence or HRM from the device, and then re-paired it ?
- HRM -> set HRM to NO; put the sensor on, set to YES, then re-scan
- Speed & Cadence -> ensure you have selected the correct sensor in your bike profile - failure to select the correct sensors will leave you without one or the other!
- For GSC10, select Speed/Cadence
- For new speed & cadence sensors, select speed & cadence
2. Tested the HRM with a known working device?
- It might not be the sensor, it could be the head unit...
- Does the head unit have the latest firmware installed? (Check using Garmin WebUpdater! http://www8.garmin.com/products/webupdater/howtoinstall.jsp)
3. Tried to reset the transponder?
- Remove the battery for a minute or so, and then re-install. Simple as that!
4. Ensured the HRM strap has been well maintained?
- Some have found that by applying moisture to the strap (not the sensor) first, patting dry and then wearing it, it works much better!
- Don’t let sweat build up in it.
- Clean the strap only - not the sensor - after each run with a gentle hose / hand rinse in clean water
- Let it dry face up on a flat surface; NOT in a dryer which will void your warranty. Hand wash gently and rinse every 4th or 5th run.
5. Completed a master reset of the head unit?
- Be aware - you will lose data!
6. Removed all excess activities?
- The files on your device can become corrupted when too many activities are stored
- Removing excess activities will prevent this - aim for no more than 5 activities
It is important to note here that HR straps have a limited warranty, as they are a recognised "wear and tear" item.
Care of the product, contrary to, or in contravention of, the instruction manual, will VOID the warranty.
Last updated Mon, Jul 6 2015 14:32