Frequently Asked Questions

So, you've changed the battery, in your HR strap {or speed/cadence sensors} and still nothing?

Have you....

1. Un-paired the speed/cadence or HRM from the device, and then re-paired it ? 

• HRM -> set HRM to NO; put the sensor on, set to YES, then re-scan
• Speed & Cadence -> ensure you have selected the correct sensor in your bike profile - failure to select the correct sensors will leave you without one or the other!
  
  • For GSC10, select Speed/Cadence 
  • For new speed & cadence sensors, select speed & cadence

2. Tested the HRM with a known working device? 

• It might not be the sensor, it could be the head unit...
• Does the head unit have the latest firmware installed? (Check using Garmin WebUpdater! http://www8.garmin.com/products/webupdater/howtoinstall.jsp)

3. Tried to reset the transponder?

• Remove the battery for a minute or so, and then re-install. Simple as that!

4. Ensured the HRM strap has been well maintained?

• Some have found that by applying moisture to the strap (not the sensor) first, patting dry and then wearing it, it works much better! 
• Don’t let sweat build up in it. 
• Clean the strap only - not the sensor - after each run with a gentle hose / hand rinse in clean water
• Let it dry face up on a flat surface; NOT in a dryer which will void your warranty. Hand wash gently and rinse every 4^th or 5^th run.

5. Completed a master reset of the head unit?

• Be aware - you will lose data!

6. Removed all excess activities?

• The files on your device can become corrupted when too many activities are stored
• Removing excess activities will prevent this - aim for no more than 5 activities